Privacy Policy

Golden Venn Ltd (‘us’, ‘we’ and ‘our’ being interpreted accordingly) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any information relating to you (known as ”Personal Data”) that we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.We may change this policy from time to time by updating this page. You should therefore check this page from time to time to ensure that you have seen the latest version

Information we collect about you

We collect information directly from you, information when you visit our site, view our online content or use our other services.

The Personal Data we collect directly by you is:

  • Postal and residential address, telephone and email address
  • Information about your property requirements and preferences; and
  • Date and Place of Birth and demographic information
  • Other information that you choose to submit, for example, when you register with us, during customer surveys and where you express an interest or request further information about our services.

When you visit our website we use cookies and other technologies to collect information like the following: information about your device browser and operating system, your IP address, the web pages you view and links you click.

We may use third-party service providers to provide location services using the location data you provide. You may opt out at any time to the continued collection of this information by adjusting the settings on your device.

How is the data processed

We use the information we collect to provide you with our services, to send you market information, to send you offers and send you information on new services and products we offer.

Golden Venn will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data for solely identified purposes. To ensure meaningful consent is obtained from you, Golden Venn will provide you with reasonable notice ensuring that your consent is provided on an informed basis.

  • Data is recorded on paper, databases and IT systems. Basic personal data such as contact details, company name and address will be stored on our CRM system which is accessible to our sales, marketing, compliance, IT and senior management for the above-mentioned purposes.
  • We may share your Personal Data with authorised service providers who perform services for us (including cloud services, data storage, support and marketing assistance). Our contracts with our service providers include commitments that they agree to limit their use of Personal Data to our specific instructions and to comply with privacy and security standards.

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

What are the Lawful Basis for Processing Personal Data?

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:

  • ‘your consent’;
  • ‘performance of a contract’;
  • ‘compliance with a legal obligation’;
  • ‘protection of your, or another’s vital interests’;
  • ‘public interest/official authority’; and
  • ‘our legitimate interests’.

Third-party service providers

We might engage third-party service providers to perform a variety of business operations on our behalf and we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.

Please complete this form to receive a list of all third party service providers.

We may use third-party web analytics services on our Sites, such as those of Google Analytics. These service providers help us analyse how visitors use our website. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

The providers of third-party plug-ins and widgets on our website, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of our website and your interactions with the plug-ins and widgets.

Our website may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our website. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.

Information Sharing

We may transfer or otherwise process your personal information:

  • As part of the sale of a Golden Venn brand to another company.
  • To pass the sale of your property to another agent, as instructed by you
  • To protect, defend or exercise the rights and property of Golden Venn (including enforcing our Terms and Conditions).
  • When required by law and/or government authorities.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


Please click here to view our full list of website cookies

A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our website or other websites and online services.

Children’s privacy

Our website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our website.

Access to your personal information

You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge.

To the extent provided by applicable law, you have the right to request rectification of your Personal Data; to obtain restriction of the processing of Personal Data; to object to the processing of Personal Data (including direct marketing) and to data portability. To exercise any of these rights, please contact us either by email or post as described below.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to Golden Venn Ltd, 42 Brook Street, W1K 5DB.

You can stop receiving promotional email messages from Golden Venn by following the opt-out instructions provided in any such message you receive.

Even if you previously agreed for us to use your Personal Data, if you do not want your personal information to be used by us or our marketing partners for direct marketing purposes, you can change your mind at any time by e-mailing

We will not sell, distribute or disclose your Personal Data to any third parties unless we have your permission or there are legal grounds to do so (e.g. fraud prevention).

We may use your Personal Data to send you promotional information from carefully selected third parties, which you may find interesting. We only do this if you have indicated that you are happy for us to do so.

If you consider that we have processed Personal Data in violation of applicable law, please contact us as described above. If you consider that we have processed Personal Data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).